Terms

The Linwick is an assistant that responds to cleaning enquiries submitted through your website, asks follow-up questions to establish the details a quote depends on, and sends your team a structured summary of each enquiry.

It prepares and qualifies enquiries. It does not produce prices, and it does not commit you to any work. Every quote remains yours to make.

The demo on this website answers whatever you type, but it is a demonstration: it runs on behalf of a cleaning company that does not exist, it is not connected to any live business, it does not create real enquiries, and the example company and contact details in it are fictional.

The demo is provided as an illustration of the product. It is not a representation that any particular result will be achieved for your business.

The service is offered at £149 as a one-off setup charge, plus £79 per month. The setup charge and your first month are billed together on the first invoice. The monthly charge then recurs each month until cancelled.

Payment and subscription billing are handled by Stripe. Prices shown are subject to any applicable taxes.

The first 10 customers keep this price. If you are one of our first 10 subscribers, the setup and monthly figures above are the figures you carry on paying for as long as your subscription runs without a break. We may change our prices for new customers whenever we like; yours does not follow them. This is stated on our homepage and it is stated here so that it is a term of the contract rather than a claim in an advertisement.

After payment we ask you for the details needed to configure Linwick: your services, the areas you cover, and the questions you want asked. We configure it from those answers and give you two ways to use it: a hosted enquiry page at a link of your own, and a one-line script that puts it on your existing website. Either is enough on its own.

Going live depends on receiving that information from you, and on Linwick being added to your site. Until both have happened, the service is in setup rather than in use.

The subscription is monthly and rolling. There is no minimum term and no cancellation fee. You can cancel at any time, and Linwick continues to run until the end of the month you have already paid for. After that, no further payments are taken.

To cancel, email adrians@stepedigital.com and say so. There is no self-service billing portal and no account to log into; one email is the whole process, and we confirm it in writing.

30-day setup-fee guarantee. If Linwick is not live on your site, you can have the £149 setup fee back in full, provided you ask within 30 days of paying it. Email adrians@stepedigital.com and say so. You do not have to give a reason, and nothing here removes any statutory right you may have. The monthly fee is not covered by this: it is monthly rolling, and cancelling stops it at the end of the month you have already paid for.

There is no customer login and no dashboard. This is a deliberate decision about the service, not an omission, and it is stated here so that you know it before you buy rather than discover it afterwards.

What you get instead is everything, immediately: each completed enquiry is emailed to the address you nominate within seconds of the conversation finishing, containing the answers, the full conversation and a reference. Those emails are your copy and your record. We delete enquiries 30 days after they are delivered to you and never keep them beyond 90 days, so we do not hold an archive of your enquiries and you should not rely on us for one.

Everything about your setup is changed by asking us, at no charge:

• The questions the assistant asks, including adding your own and dropping ones you do not need
• The address enquiries are delivered to
• The services and areas shown on your enquiry page
• Your company name, contact details and accent colour
• Pausing the assistant, which takes your page offline the same day

How fast. Configuration changes within 2 working days. A pause or cancellation within 1 working day. A copy of everything held for you — your configuration and any enquiry still inside the retention window — within 5 working days. Ask at adrians@stepedigital.com.

We do not guarantee any particular number of enquiries, conversion rate or level of new business. Linwick handles the enquiries your website receives; how many of those there are, and whether they become work, depends on your market and your prices.

We do not currently offer a service level agreement or an uptime guarantee. The service depends on third-party hosting and on services outside our control.

You are responsible for the accuracy of the information you give us for setup, for the content of the answers Linwick is configured to give on your behalf, and for how you use the enquiries it passes to you, including complying with data protection law when you contact the people who made them.

Enquiries Linwick collects on your hosted enquiry page are your data. You are the controller and we act as your processor. Article 28 of the GDPR requires a written data processing agreement between us before that processing begins. Ours is published in full at /processor-agreement (currently version 1.1), and you accept it on the setup form after checkout — the version and the date and time you accepted are recorded against your account. It is not an afterthought and it is not something you have to ask for.

The agreement names every sub-processor that touches your enquiry data, commits us to 14 days’ notice before that list changes (you may object), sets a 24-hour notification commitment if a personal data breach ever affects your enquiries, and states the safeguards covering any transfer outside the EEA.

How we handle personal data, including where it is stored and how long we keep it, is set out in our privacy notice, and the security measures we apply are described on our security page. Read both before going live.

These terms are governed by the law of Latvia, and the courts of Latvia have jurisdiction over any dispute. Nothing in these terms removes any mandatory legal protection available to you in your own country.

Questions about these terms go to adrians@stepedigital.com. These terms will be updated as the service develops; the date at the top shows when they were last reviewed.

Related: Privacy